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Owned and operated by BRENNERRL INVESTMENTS, our team is ready to answer your sauna, massage chair, or red light therapy questions.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like infrared saunas and massage chairs may include scheduled delivery coordination.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking information within 3 business days of placing your order, contact our support team and we will look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If your sauna, massage chair, or red light therapy mat does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
Yes, exchanges are available within our return window. If you would like to swap your infrared sauna for a traditional model or try a different massage chair, contact us and we will walk you through the process. Please refer to our Return Policy for complete terms.
What type of power outlet do your infrared saunas require?
Most of our infrared saunas are designed to plug into a standard 120V household outlet, making setup straightforward. Some larger cabin-style models may require a dedicated 20-amp circuit. Each product listing includes specific electrical requirements so you can plan your space accordingly.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat panels that warm the body directly at lower ambient temperatures, while traditional saunas heat the air in the cabin for a classic steam or dry heat experience. Your preference may depend on the space you have available, your comfort with higher temperatures, and the type of session you enjoy. Our team is happy to help you compare models.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We specialize in saunas, massage chairs, and red light therapy so our guidance is always relevant to your needs.
30-Day Returns
If a product does not meet your expectations, our return process is simple and backed by our Return Policy.
